Shipping policy
Relax Home Linens delivers to every governorate in Egypt, and you can pay on delivery after inspecting your order. This page covers everything you need to know about delivery: how long it takes, what it costs, how to receive your order, and what to do if something goes wrong.
Delivery times at a glance
| Delivery to | Delivery time |
|---|---|
| Cairo | 1–3 days |
| Other governorates | 3–5 days |
| Remote areas (such as South Sinai, Red Sea, Matrouh, New Valley) | May take 1–2 extra days |
| Customized products | Up to 12 business days |
How we count delivery days
- Delivery time starts once your order is confirmed, not when you place it.
- Days are working days, excluding Fridays and official holidays.
- During big sale seasons such as White Friday and before Eid, delivery can take a little longer because couriers are busier. If your order is delayed, we will let you know.
How your order works
- You place your order on our website and choose cash on delivery or card.
- We confirm it. You will get a confirmation email if you entered one, and we may call or WhatsApp you to confirm your address and details.
- We prepare and pack it. We check the products and sizes and pack them carefully so they arrive clean and intact.
- We hand it to the courier. The courier may call you before arriving.
- You receive and inspect it. Open the parcel, check everything, then pay.
Shipping costs
Shipping costs are calculated at checkout, based on the weight of your order and your delivery location. You will see the exact cost before you place your order, with no hidden charges on delivery. Shipping costs are non-refundable.
Pay on delivery, after you inspect your order
You can pay the courier in cash on delivery, or pay online by card when you place your order. If you choose cash on delivery, you can inspect your order before paying:
- Open the parcel in front of the courier.
- Feel the fabric and see the colour and material in person.
- Check the size and the number of pieces in the set.
Please inspect by looking and touching only. Do not use or wash the product or remove its tags, so your right to an exchange or return stays protected.
Customized products
Products made or adjusted especially for you (such as a custom size or embroidery) can take up to 12 business days to reach you, because they are prepared after your order is confirmed.
Before your order arrives
- Write your full address: governorate, area, street, building number, floor, apartment and a nearby landmark.
- Make sure your mobile number is correct and reachable, ideally with WhatsApp.
- Keep your phone nearby on delivery day. The courier may call you to arrange the delivery.
- If you are paying cash, please have the exact amount ready if you can.
If someone else will receive your order
A family member or your building's doorman can receive the order for you. Just let us or the courier know in advance. The person receiving it has the same right to inspect before paying.
If the courier cannot reach you
If the courier cannot reach you or nobody answers the phone, we will contact you on WhatsApp to arrange a new delivery time. If we still cannot reach you, the order may be returned to us, and we will contact you to agree on the next step.
Changing or cancelling your order
To change your address, size or colour, or to cancel your order, message us on WhatsApp as soon as possible, before the order is handed to the courier, and include your order number. We will do our best to help. Customized products cannot be changed or cancelled once preparation has started.
Tracking your order
To find out where your order is, send your order number on WhatsApp to +20 10 16610673 and we will reply with its status.
If something is wrong with your order
- Damaged or incorrect order: you can refuse it at the door and pay nothing. If you notice the problem after delivery, message us on WhatsApp as soon as possible with a photo, and we will sort it out.
- Missing piece: check the number of pieces while you inspect. If you notice something missing later, contact us right away.
- Exchanges and returns: you have 14 days from delivery. Full details are in our Refund & exchange policy.
Hotel, business and bulk orders
Orders for hotels, resorts and large quantities are handled by White Gold, our sister company specialized in hotel supplies and hospitality textiles. Delivery times and arrangements for these orders are agreed with each client depending on the order size. Learn more on our White Gold page.
Where we deliver
We deliver to every governorate in Egypt. We do not currently ship outside Egypt.
Your rights as a customer
All your orders are protected under Egypt's Consumer Protection Law. You have the right to inspect your order before paying, and to exchange or return it within 14 days under our Refund & exchange policy.
Delivery FAQ
How long does delivery take?
1–3 days in Cairo and 3–5 days to other governorates, from the time your order is confirmed.
Can I open the parcel before paying?
Yes. Open it in front of the courier, feel the fabric, and check the size and number of pieces before you pay.
Do you deliver outside Cairo?
Yes, we deliver to every governorate in Egypt.
How much is shipping?
It depends on your order's weight and your location, and is shown at checkout before you confirm your order.
Do you deliver on Fridays?
Delivery days are counted excluding Fridays and official holidays.
How do I track my order?
Send us your order number on WhatsApp and we will tell you its status.
What if I'm not home on delivery day?
Someone else can receive it for you, or we can arrange another time. Just let us know on WhatsApp.
Questions about your delivery?
WhatsApp or call us on +20 10 16610673, or email whitegoldweaving@gmail.com. Please include your order number. All the ways to reach us are on our Contact page.
Last updated: 27 October 2026